Address: 49 Rue Jean Jaurès, Casablanca 20000, Morocco

Phone: +212 (0)5 22 22 12 19

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Training

Enhance your skills and knowledge with our comprehensive training programs.

HR consulting, professional training, recruitment, organizational diagnostics, client relationship management, team management, training engineering, recruitment techniques, executive search, Casablanca, Morocco
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Customer relationship management

CUSTOMER RELATIONSHIP MANAGEMENT

Convinced that human capital management is one of the key performance drivers for any organization.

Our approach is that of a flexible, tailor-made HR Business Partner, focusing on operational performance and employee commitment.

HR consulting, professional training, recruitment, organizational diagnostics, client relationship management, team management, training engineering, recruitment techniques, executive search, Casablanca, Morocco
HR consulting, professional training, recruitment, organizational diagnostics, client relationship management, team management, training engineering, recruitment techniques, executive search, Casablanca, Morocco

Key objectives

  • Provide customers with the most positive experience possible
  • Communicate professionally and effectively
  • Reinforce brand/company image

Intermediate objectives

  • Master the fundamentals of customer communication
  • Adopt a winning sales posture
  • The art of adapting to customer behavior and motivations
  • Understand the psychological levers of customer satisfaction
  • Deal effectively with a dissatisfied customer

Training public

  • Field sales force, sedentary sales force, showroom sales force
  • Customer service representatives, account managers
  • Quality and Training Manager Relation
  • Customer Operational management Customer relations

Training duration

  • 2 days

Proposed format(s)

  • Intra-company only
HR consulting, professional training, recruitment, organizational diagnostics, client relationship management, team management, training engineering, recruitment techniques, executive search, Casablanca, Morocco HR consulting, professional training, recruitment, organizational diagnostics, client relationship management, team management, training engineering, recruitment techniques, executive search, Casablanca, Morocco

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